Customer Service Questions
Can I give someone else access to the information on my BECODE account?
Yes. Whilst each team member is required to have a separate account, users are able to share projects and outputs between each other.
Can I try BECODE BCA for free?
Yes. We’d recommend getting in contact with our team to organise a free demonstration. We have a team of people that not only know BECODE BCA inside out, but also understand how the building compliance process works, and the best ways to integrate new technology into your business processes. They can help you figure out if BECODE BCA is right for you, and help you get the most out of your free trial.
How does BECODE manage my payment details?
BECODE BCA is an automatic monthly bill. We use a company called Stripe to manage these payments. They’re renowned for their security and reliability, and have facilitated these kinds of payments for companies like Salesforce, Hubspot and Shopify. So, we know they’re good.
Can I cancel my BECODE subscription at anytime?
Yes. You’re in complete control of your subscription. By going to the Account Settings menu in BECODE BCA, you can enter your subscription portal. The only important thing to note is that we can’t refund any subscription bills that are made, so make sure you cancel your subscription before your next bill is issued, not after.
What do I do if I have a complaint, feedback or a question?
If you have any issues with your BECODE BCA account, or aren’t satisfied in any way, please contact us ASAP. We’ll investigate your issue and work to resolve any problems you may be having.
Is BECODE BCA information protected by copyright? Are there any restrictions in how I can use the information BECODE gives me?
Whilst BECODE BCA is our product, the BCA belongs to the Australian Building Codes Board, and as such, it is a part of our terms and conditions when you sign up that you abide by their copyright rules. You can find them here. If you need a refresher, our T&C’s are here.